Refund policy

Our 60-day guarantee
We stand behind every bag we roast. Try myco:soul for 60 days from the day your first order arrives. If it isn't for you, email accounts@mycosoul.com within those 60 days and we'll refund your first order, minus a £5 processing fee. You don't need to send the coffee back. The guarantee covers your first order only (one per customer and household), not later renewals.

Damaged, faulty or wrong orders
If your coffee arrives damaged, tastes wrong or isn't what you ordered, tell us within 30 days of delivery and we'll replace it or refund it in full. No fee, no need to return it.

Cancelling a subscription
You can cancel any time in your account (Manage My Subscription). Cancel before your next scheduled charge and you won't be charged again. See our Subscription policy for details.

Prepaid plans
If you've paid upfront for several deliveries and want to stop early, email accounts@mycosoul.com. We'll cancel the remaining deliveries and refund any bags not yet dispatched, minus a £5 processing fee. Free gifts already sent are yours to keep.

Your 14-day right to cancel
You can cancel any order within 14 days of delivery and return unopened bags for a full refund of their price. Email us first; return postage is at your cost. Opened coffee can't be returned for hygiene reasons unless it's faulty. This doesn't affect your statutory rights.

How refunds are paid
Refunds go back to your original payment method within 14 days of us agreeing them. Your bank may take a few more days to show it.

Contact
accounts@mycosoul.com
mycosoul ltd, 7 Bell Yard, London WC2A 2JR · Company number 14838049