Cancellation policy

Cancelling is genuinely easy.
Log in, open Manage My Subscription, and cancel, pause, skip or swap in a couple of clicks. No calls, no forms, no fees. Anything else, email accounts@mycosoul.com and a person replies.

How your plan works
Your subscription renews automatically. You're charged the price and at the interval shown at checkout and in your account until you cancel. Prepaid plans charge for several deliveries upfront; coffee is roasted and sent one delivery at a time.

Changing or cancelling
Cancel, pause, skip a delivery or change your coffee at any time before your next scheduled charge, and the change applies from that charge. Once a charge has gone through, that delivery is already being roasted.

Prepaid plans stopped early
Email us and we'll cancel the remaining deliveries and refund any bags not yet dispatched, minus a £5 processing fee.

Free gifts
Gifts are sent as shown when you subscribe, while stocks last. If a gift runs out we'll send one of similar value. Gifts can't be exchanged for cash.

60-day guarantee
Not for you? Email us within 60 days of your first delivery for a refund of your first order, minus a £5 processing fee. Full details in our Refund policy.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact
accounts@mycosoul.com